FREQUENTLY ASKED QUESTIONS

What are you doing to help stop the spread of COVID-19?

At U Hotel Group we are doing all we can to ensure that your stay is safe, comfortable and most importantly clean and hygienic.  We would like to assure all our guests that we are doing everything to ensure our hotel guests, staff and suppliers are looked after and the steps we are taking.

Hygiene is our top priority & the below are some of our commitments to U:

  1. Monitoring the health of all our staff ensuring they are in the best shape.
  2. Rigorous cleaning and sanitisation of guest rooms.
  3. Providing hand sanitizers in all public areas for staff and guest use
  4. Actively disinfecting our lifts, door handles and other high touch point areas
  5. Provision of medical masks and gloves for our guests and employees upon request, subject to availability.
  6. Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and the health of our employees and guests.

We care for our guests and employees by introducing additional measures to safeguard their wellbeing. Our employees are constantly briefed on the guidelines provided by the World Health Organization and local health authorities. They are ready to render assistance to any guest that may feel unwell.

Is the Reception desk open 24 Hours?

Our Residences are open 24 hours and due to changes in operations made due to COVID-19 we have automated our check-in with codes for entry and information in rooms to ensure an comfortable stay.

As such we will not have a ‘reception’ service that is manned but we are available 24 hours by contacting the given telephone number should you require anything at all.  As we are based either within the property or in close proximity we will attend to any request immediately.

What time is check out and when can we check in from?

Check in is from 3pm and Check Out is at 11am. We are happy to offer a complimentary late check out  up to 12pm if the room is available and charges may apply for requests after 12pm. Check-in is from 3pm, and check-out is until 11am.  Please let us know your Estimated Time of Arrival (ETA) so that we can prepare for your arrival. Your arrival and check in instructions will be sent to you the night prior to your arrival or on the day of arrival.

Is the Reception desk open 24 Hours?

Our U Suites Apartments are host serviced apartments and arrival information for keys and stay communications will be emailed and communicated to you in advance.  We are available to help you settle in and will give you all the relevant information to make sure your stay is comfortable.

Do you store luggage until Check-in and after Check-out time?

Luggage can be stored at The Setup on Manners located at 57 Manners Street when required.  Please let us know if you require this service

Do you service the rooms daily? 

No we do not service the room on a daily basis but we are happy to arrange for a clean should you require one during your stay.  Charges will apply.

Where are you located?

U Suites on Courtenay is located on the corner of Courtenay Place and Tory Street at the Maison Cabriolet Apartments @ 60 Courtenay Place, Te Aro Wellington. The entrance to the apartments is on Tory Street (green gate) next to the garage entrance.

What makes the location so good?

Both U Suites on Courtenay and U Suites on Manners location is without a doubt one of its best selling points. Being close to all the action of Cuba St and Courtenay Place and right in the heart of the entertainment districts, is something that many of our guests appreciate. The close proximity to the waterfront, nightlife and shopping precincts makes the a very popular choice.

Is there transportation available to/from the airport?

The Airport Flyer is an express bus service that operates between Wellington Airport and Wellington City. The Service operates every 20 minutes from Wellington Airport and every 20 minutes from Courtenay Place to the airport. The ticket costs approx. $12.00.

Does the hotel provide parking?

U Suites on Courtenay has 1 secure covered car-park per apartment – Charge of $35 per day applies and subject to availability.

U Suites on Manners does not have car-parks as there are car park options in the vicinity. Wellington is a walking city with most attractions with easy walking distance so no need to bring the car but if you have to then contact us and we will be happy to direct you to the car-parks close to the apartments.  Charges will apply.

How do we get to and from the airport/ferry terminal/railway station and how long does it take?

There are many transport options to get you to and from the main touch points. These include public busses, shuttles, taxis and ride sharing facilities. Information on prices and services are easily available in the information counters in the respective building.