FREQUENTLY ASKED QUESTIONS

What are you doing to help stop the spread of COVID-19?

At U Hotel Group we are doing all we can to ensure that your stay is safe, comfortable and most importantly clean and hygienic.  We would like to assure all our guests that we are doing everything to ensure our hotel guests, staff and suppliers are looked after and the steps we are taking.

Hygiene is our top priority & the below are some of our commitments to U:

  1. Monitoring the health of all our staff ensuring they are in the best shape.
  2. Rigorous cleaning and sanitisation of guest rooms.
  3. Providing hand sanitisers in all public areas for staff and guest use
  4. Actively disinfecting our lifts, door handles and other high touch point areas
  5. Provision of medical masks and gloves for our guests and employees upon request, subject to availability.
  6. Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and the health of our employees and guests.

We care for our guests and employees by introducing additional measures to safeguard their wellbeing. Our employees are constantly briefed on the guidelines provided by the World Health Organization and local health authorities. They are ready to render assistance to any guest that may feel unwell.

What is your Cancellation Policy over Covid Alert Levels?

During COVID alert levels our fully Flexible Cancellation Policy may be shortened to 6pm on the day of arrival, which means you will be able to cancel without penalty until 6pm of your check-in date. If cancelled after 6 PM on the day of arrival, 100 % of the Entire Stay shall be charged. Please check this when making your booking online. Please note that this policy can change without notice.

Where are you located?

We are located at 119 Cornwall Street, Masterton, 5810 which is a 3-minute drive from state highway 2.

What makes the location so good?

U Studio’s Masterton gives you tranquillity in a world full of distractions, we are the perfect place to recharge and relax.

Is there transportation available to/from the airport/train station? How long does it take to get to Masterton?

There is transportation available in the form of taxi’s and shuttles to and from the property which can be booked in advance or on the day by the guest. The U Studios Masterton is a 5-minute drive from the Masterton Airport and a 90-minute drive from Wellington Airport.

Does the hotel provide parking?

There is ample parking for guests at the hotel and this is complimentary for all guests.

What are U Studios Masterton’s  green policies?

U Studios Masterton is very conscious of waste and recycles cardboard, glass and plastic materials wherever possible. We provide towel rails in the rooms to encourage guests to reuse towels and keep them dry. We happily exchange towels that are left on the bathroom floor. We have removed single-use plastic amenities in all rooms.