POLICIES – URBAN LOUNGE SLEEPERY
All rates displayed are in NZ dollars and are inclusive of taxes.
A credit card surcharge of 2% for Visa and Mastercard may apply to all payments made by the property. AMEX, JCB, and Diners International are not accepted at our properties.
We require minimum of 24 hours’ notice prior to the date of arrival for all cancellations or amendments to accommodation reservations.
Any change to the arrival date, departure date or room type of this reservation is subject to the hotels availability at the time the change is requested and may result in a possible rate change or an additional fee.
Non-refundable bookings have no option to cancel or receive a refund at a later date.
Bookings made via an online agent such as Booking.com, Expedia or Ctrip must be cancelled by the guest via this agent before is able to formally cancel the booking.
Urban Lounge Sleepery will operate within the Consumer Guarantees Act & Fair-Trading Act.
OUR RIGHT TO CANCEL
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes e-mail) if you do not pay us when you are required to do so or you breach the contract between us in any other material way. If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.
We may also cancel your reservation if an event outside of our control (including industrial action, acts of terrorism, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In such event we will contact you to let you know as soon as possible and if you have already paid for your room, we will refund your payment to you, or if you have not yet paid for your room, you will not have to make any payment to us.
Guests must be a minimum of 18 years of age, unless accompanied by legal guardians. We require valid identification on check-in in the form of a Driver’s License or Passport.
Children (under 12 years old) are most welcome and your stay is free if using existing bedding.
Assistance dogs, such as guide dogs, hearing dogs, and dogs for those who are disabled, are permitted. Pets otherwise are only permitted in our Queen + 1 Single with kitchenette and ensuite bathroom room type. There are 3 of these rooms available and all rooms are located on the ground floor with a paved yard so there is space for pets to stretch out. Pets are not allowed in the Pool area. Pet charges apply.
Please note that there are some rooms on the ground level but all other rooms are accessed via 1 flight of stairs. There is no elevator access to rooms located on the 1st , 2nd and 3rd levels of the building.
Guests must be at least 18 years old in order to make a reservation or complete a purchase through our site or any other booking channel. In using this website and submitting credit card details you represent and warrant that you are of sufficient age to create a legal binding obligation for any liability incurred. For the avoidance of doubt, any persons aged 17 years or younger must be accompanied by a parent or guardian for the duration of their stay in our hotel.
All guests must provide valid identification in the form of a Driver’s License or Passport at check-in.
ARRIVAL & DEPARTURE
Check-in is from 2pm.
Early check-in is subject to availability on the day of arrival.
We will require valid photo identification on check-in in the form of Driver’s License or Passport and evidence of your booking reference for bookings made via all websites.
We request that guests advise us of ETA prior to date of arrival. We will send you details of access into your room prior to your arrival as check in is automated.
In the event that the (a) guest does not arrive for their booking, the booking will be cancelled in its entirety at 09.00 NZT on the morning after the reservations set arrival date. The property shall inform the guest of charges payable, which may range from the cost of one to two nights depending on the length of booking. The residence is not obliged to keep the apartment available after this time
If remaining nights are required by the guest, the guest must notify management before 09.00 NZT and request that the management sends an updated confirmation with amended dates of the reservation in writing. The remaining nights will then function as a new booking and the same No Show terms will apply.
Check-out time is 10am. We request that guests fully vacate the apartment by this time. Belongings cannot be stored in the room after this time.
Late check-out is subject to availability, must be pre-arranged and may incur additional charges.
If you wish to extend your stay please contact the team with as much notice as possible; extensions are subject to availability and may result in a room move. If you wish to shorten your stay this must be done with at least 24 hours’ notice of your new check-out date.
All non-guest visitors must be met by a named guest. The named guest is responsible for the visitor whilst onsite and liable for any damages, and room fees for that the visitor incurs.
There is a maximum of four non-guest visitors allowed access to the apartment unless otherwise pre-authorised with management. These visitors must be signed out by 10pm in compliance with our Fire and Egress process.
If registered guests wish to add extra people to their room occupancy this must be pre-arranged with the team and must not exceed the capacity of their apartment.
Urban Lounge Sleepery is a 100% smoke-free property. Smoking and Vaping is only permitted in rooms with balconies. We request you to use ashtrays provided in rooms with balconies and refrain from throwing cigarette butts from balconies. Smoking and Vaping is not allowed in any of the rooms, corridors, kitchens, lobby or swimming pool areas. A cleaning fee of NZ$250 will be added for smoking in a non-smoking room or in public areas.
FIRE ALARM CHARGES
Our fire alarms are not automatically connected to the fire service. If there is evidence to suggest that a heat or smoke sensor has been set off purposefully or through a guest’s active negligence, heavy use of aerosol products or smoking/vaping in the building the guest will be liable to pay a charge no exceeding NZD$1,000. Any guest suspected or caught altering with smoke detectors or sprinklers will be asked to leave the property immediately without refund.
For a stress-free stay for all our guests in the property, Urban Lounge Sleepery requests that you be mindful of other guests trying to rest. After 10pm we request you to respect all other guests and keep the noise level to a minimum. Should we receive any noise-complaints this will be considered as a first warning and if repeated, we reserve the right to ask you to leave the premises quietly. We have the right to ask guests to leave, without refund, should inappropriate and/or threatening behaviour be observed
DAMAGE & THEFT
If you or any member or invitee of your group causes damage to the residence, removes residence property, injures other guests or their property, or otherwise breaches any of these Purchase Terms, we reserve the right to:
Cancel your reservation with immediate effect and (if appropriate) eject you from the residence.
Retain all sums paid by you and/or charge you the full amount of your reservation
Charge for any damage, loss of revenue, missing property, handling fees.
Refuse future reservations from you and/or refuse you entry or accommodation at of our locations.
We will not be liable for any refund or compensation in such circumstances.
Belongings that are left at the apartment will be securely stored for up to 8 weeks after this the items will be donated or handed over to the local police station depending on the deemed value.
If you believe you have left behind any of your personal belongings, please contact the hotel reception so this can be traced and returned to you as soon as possible.
Guests are liable for handling, postage and courier costs or charges for returning lost property.
Where a guest feels that we have not responded adequately to an enquiry, or otherwise wishes to raise a dispute with us, guests can contact us at [email protected] We will endeavour to resolve the matter promptly.
You agree not to use our site or transmit any information or communications to or through our site in a manner that violates any domestic or international law or is (or is intended to be) fraudulent or abusive. All information or communications transmitted to or through our site must not: contain any defamatory, libellous or obscene material, as determined by us; infringe upon the rights of any third party; or contain or otherwise constitute junk mail, spam, solicitations (commercial or non-commercial) or bulk communications of any kind.
We and our affiliates may cancel or modify any transaction (or any part thereof) where it appears that you have engaged in fraudulent or inappropriate activity or where it appears that the transaction contains or resulted from a mistake or error.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided, to do this you need to opt in for this service.
- We may contact you by email, phone, or mail.
- We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies. As cookies allow you to take advantage of some of the Website’s essential features, we recommend that you accept cookies. For instance, if you block or otherwise reject our cookies, you will not be able to book flights or use any products or services on the Website that require you to log-in.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.