FREQUENTLY ASKED QUESTIONS
What are you doing to help stop the spread of COVID-19?
At U Hotel Group we are doing all we can to ensure that your stay is safe, comfortable and most importantly clean and hygienic. We would like to assure all our guests that we are doing everything to ensure our hotel guests, staff and suppliers are looked after and the steps we are taking.
Hygiene is our top priority & the below are some of our commitments to U:
- Monitoring the health of all our staff ensuring they are in the best shape.
- Rigorous cleaning and sanitisation of guest rooms.
- Providing hand sanitizers in all public areas for staff and guest use
- Actively disinfecting our lifts, door handles and other high touch point areas
- Provision of medical masks and gloves for our guests and employees upon request, subject to availability.
- Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and the health of our employees and guests.
We care for our guests and employees by introducing additional measures to safeguard their wellbeing. Our employees are constantly briefed on the guidelines provided by the World Health Organization and local health authorities. They are ready to render assistance to any guest that may feel unwell.
Is the Reception desk open 24 Hours?
Our Residences are open 24 hours and due to changes in operations made due to COVID-19 we have automated our check-in with codes for entry and information in rooms to ensure an comfortable stay.
As such we will not have a ‘reception’ service that is manned but we are available 24 hours by contacting the given telephone number should you require anything at all. As we are based either within the property or in close proximity we will attend to any request immediately.
What time is check out and when can we check in from?
Check in from 3pm and Check Out is at 11am. We are happy to offer a complimentary late check out up to 12pm if the room is available and charges may apply for requests after 12pm. Check-in is from 3pm, and check-out is until 11am. Please let us know your Estimated Time of Arrival (ETA) so that we can prepare for your arrival. Your arrival and check in instructions will be sent to you the night prior to your arrival or on the day of arrival.
Do you store luggage until we Check-out if we have a late check out?
Yes we have a store room at the facility to store bags and this can be booked on a first come first served basis.
Do you accommodate Late Check-out?
We do accommodate late check--in and after Check-out time?out, but it is based upon availability, just ask the U Hotel contact and we will endeavour to assist you.
Where are you located?
We are located at 66 Bay Road in the heart of Kilbirnie. We are located on the 1st floor and please note that all apartments are accessible via 1 flight of stairs. There is no elevator access to the apartments.
What makes the location so good?
U Suites Kilbirnie location is without a doubt one of its best-selling points. With the apartments situated in the heart of Kilbirnie with café’s, supermarkets and restaurants right on your doorstep for you to peruse at your leisure and still being nice and quiet in the evenings, is something that many of our guests appreciate. The close proximity to everything Kilbirnie has to offer and the city centre only 15 minutes away make it popular choice.
Is there transportation available to/from the airport/train station? How long does it take to get to Kilbirnie?
Yes, there are many options available to get to and from the U Suites Kilbirnie. There are taxi stands all around Wellington City usually taking between 15-20 mins depending on traffic from the CBD and between 20-35 mins from the railway station. There are also a few buses that run between the City Centre and Kilbirnie which can take between 20-30 minutes depending on traffic from the CBD and 30-45 mins from the railway station.
Getting to and from Wellington Airport usually takes around 10 mins depending on traffic by car/taxi or 15 mins on the Airport Flyer 91 bus.
Does the hotel provide parking?
We do not have a carpark available. There are on-street carparks available, please check the signage where you park to see prices. Parking in Kilbirnie It is free to park in and around the Kilbirnie shopping area although some areas, like Bay Road and Rongotai Road, have one-hour time restrictions. There is plenty of additional parking available on Coutts Street, Onepu Road, Tacy Street and Kemp Street without any parking restrictions.
Services & Amenities
U Suites Kilbirnie offers complimentary internet wi-fi access throughout each apartment and features a Flat screen 55-inch TV with streaming services
- Coffee and tea amenities are provided in all rooms
- Free Wi-fi
- Iron and Ironing board available
- Cot available
- Extra heater and fans