Covid-19 Protection Framework

Safety and wellbeing are at the forefront of U Hotel Group and the services we provide and as such we are do all we can to make sure that your stay is safe and comfortable at all times.

We will continue to operate in a contactless manner where possible.  We welcome all guests and so do not require vaccine passes to stay in any of our hotels, motels, residences, or sleeperies.

Should governmental policies surrounding the COVID framework change, our policy and regulations may be altered to fit in line with new amendments.


Cleaning and Sanitisation

Face Coverings:

As mandated by the New Zealand Government,

Property/Hotel Level:

  • All screens and touchpoints to be sanitised regularly
  • Hand sanitiser will be available in public areas or at the reception desk (at properties with reception or arrival desks) for guests to use
  • There will be minimal touch/contact between staff and guests

Check-in process:

  • As most of our properties are contactless we endeavour to process guest id prior to checking in to facilitate this.
  • Hand sanitiser will be available in public areas or at the reception desk (at properties with reception or arrival desks) for guests to use
  • There will be minimal touch/contact between staff and guests

Check-out process:

  • Guests are to leave their room key in the room or in a dropbox if available
  • Guests will be emailed receipts/invoices rather than be provided with a printed copy
  • If a guest needs to sign a receipt or invoice, pens will be sanitized after each use

Elevator Etiquette

  • It is recommended that only one staff member or guest/ bubble occupy the elevator at any one time
  • Rails and buttons to be cleaned hourly


  • Touchpoints within guest rooms to be fully sanitised after each guest departs, including but not limited to:
    • Room: light switches, power points, door handles, fridge/minibar frontages, remote control, air conditioning controls, lamps & curtain pulls
    • Bathroom: Walls and floor, around basin taps and shower rose, shower door handle (if applicable), hairdryer handle
  • Shower curtains and bath mats (where applicable) to be replaced between guests.
  • Top two layers of tissues, and first 10 sheets of toilet paper to be removed and disposed of between each guest
  • Toilet brushes will be sanitised between each guest
  • The repeated use of collateral in the room (e.g. guest compendium, room service menu etc.) has been minimised
  • Guests will find our brochure for all hotel/motel properties in each room which will be sanitised after departure
  • Guests staying more than one night will be asked if they would like their room serviced daily

What are you doing to help stop the spread of COVID-19?

At U Hotel Group we are doing all we can to ensure that your stay is safe, comfortable and most importantly clean and hygienic.  We would like to assure all our guests that we are doing everything to ensure our hotel guests, staff and suppliers are looked after and the steps we are taking.

Hygiene is our top priority & below are some of our commitments to U:

  1. Monitoring the health of all our staff ensuring they are in the best shape.
  2. Rigorous cleaning and sanitisation of guest rooms.
  3. Providing hand sanitizers in all public areas for staff and guest use
  4. Actively disinfecting our lifts, door handles and other high touch point areas
  5. Provision of medical masks and gloves for our guests and employees upon request, subject to availability.
  6. Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and the health of our employees and guests.

We care for our guests and employees by introducing additional measures to safeguard their wellbeing. Our employees are constantly briefed on the guidelines provided by the World Health Organization and local health authorities. They are ready to render assistance to any guest that may feel unwell.

What is your Cancellation Policy over Covid Alert Levels?

During COVID alert levels our fully Flexible Cancellation Policy may be shortened to 6 pm on the day of arrival, which means you will be able to cancel without penalty until 6 pm on your check-in date. If cancelled after 6 PM on the day of arrival, 100 % of the Entire Stay shall be charged. Please check this when making your booking online. Please note that this policy can change without notice.


Is the Reception desk open 24 Hours?

Our Residences are open 24 hours and due to changes in operations made due to COVID-19 we have automated our check-in with codes for entry and information in rooms to ensure a comfortable stay.

As such we will not have a ‘reception’ service that is manned but we are available 24 hours by contacting the given telephone number should you require anything at all.  As we are based either within the property or in close proximity we will attend to any request immediately.

What time is check out and when can we check in from?

Check-in is from 3 pm and Check-Out is at 11 am. We are happy to offer a complimentary late check-out  up to 12 pm if the room is available and charges may apply for requests after 12 pm. Check-in is from 3 pm, and check-out is until 11 am.  Please let us know your Estimated Time of Arrival (ETA) so that we can prepare for your arrival. Your arrival and check-in instructions will be sent to you the night prior to your arrival or on the day of arrival.

Do you store luggage until we Check-out if we have a late checkout?

Yes, we have a storeroom at the facility to store bags and this can be booked on a first-come-first-served basis.

Do you accommodate Late Check-out?

We do accommodate late check-in and after check-out time out, but it is based upon availability, just ask the U Hotel contact and we will endeavour to assist you.

Where are you located?

We are located at 66 Bay Road in the heart of Kilbirnie. We are located on the 1st floor and please note that all apartments are accessible via 1 flight of stairs.  There is no elevator access to the apartments.

What makes the location so good?

U Suites Kilbirnie location is without a doubt one of its best-selling points. The apartments situated in the heart of Kilbirnie with cafés, supermarkets and restaurants right on your doorstep for you to peruse at your leisure and still being nice and quiet in the evenings, is something that many of our guests appreciate. The close proximity to everything Kilbirnie has to offer and the city centre only 15 minutes away makes it a popular choice.

Is there transportation available to/from the airport/train station? How long does it take to get to Kilbirnie?

Yes, there are many options available to get to and from the U Suites Kilbirnie. There are taxi stands all around Wellington City usually taking between 15-20 mins depending on traffic from the CBD and between 20-35 mins from the railway station. There are also a few buses that run between the City Centre and Kilbirnie which can take between 20-30 minutes depending on traffic from the CBD and 30-45 mins from the railway station.
Getting to and from Wellington Airport usually takes around 10 mins depending on traffic by car/taxi or 15 mins on the Airport Flyer 91 bus.

Does the hotel provide parking?

We do not have a car park available. There are on-street car parks available, please check the signage where you park to see prices. Parking in Kilbirnie It is free to park in and around the Kilbirnie shopping area although some areas, like Bay Road and Rongotai Road, have one-hour time restrictions. There is plenty of additional parking available on Coutts Street, Onepu Road, Tacy Street and Kemp Street without any parking restrictions.



Services & Amenities

U Suites Kilbirnie offers complimentary internet wi-fi access throughout each apartment and features a flat-screen 55-inch TV with streaming services

  • Coffee and tea amenities are provided in all rooms
  • Free Wi-fi
  • Iron and Ironing board available
  • Cot available
  • Air-Con
  • Extra heater and fans