Covid-19 Protection Framework

Safety and wellbeing are at the forefront of U Hotel Group and the services we provide and as such we are do all we can to make sure that your stay is safe and comfortable at all times.

We will continue to operate in a contactless manner where possible.  We welcome all guests and so do not require vaccine passes to stay in any of our hotels, motels, residences, or sleeperies.

Should governmental policies surrounding the COVID framework change, our policy and regulations may be altered to fit in line with new amendments.

Cleaning and Sanitisation

Face Coverings:

As mandated by the New Zealand Government,

Property/Hotel Level:

  • All screens and touchpoints to be sanitised regularly
  • Hand sanitiser will be available in public areas or at the reception desk (at properties with reception or arrival desks) for guests to use
  • There will be minimal touch/contact between staff and guests

Check-in process:

  • As most of our properties are contactless we endeavour to process guest id prior to checking in to facilitate this.
  • Hand sanitiser will be available in public areas or at the reception desk (at properties with reception or arrival desks) for guests to use
  • There will be minimal touch/contact between staff and guests

Check-out process:

  • Guests are to leave their room key in the room or in a dropbox if available
  • Guests will be emailed receipts/invoices rather than be provided a printed copy
  • If a guest needs to sign a receipt or invoice, pens will be sanitized after each use

Elevator Etiquette

  • It is recommended that only one staff member or guest/ bubble occupy the elevator at any one time
  • Rails and buttons to be cleaned hourly


  • Touchpoints within guest rooms to be fully sanitised after each guest departs, including but not limited to:
    • Room: light switches, power points, door handles, fridge/minibar frontages, remote control, air conditioning controls, lamps & curtain pulls
    • Bathroom: Walls and floor, around basin taps and shower rose, shower door handle (if applicable), hairdryer handle
  • Shower curtains and bath mats (where applicable) to be replaced between guests.
  • Top two layers of tissues, and first 10 sheets of toilet paper to be removed and disposed of between each guest
  • Toilet brushes will be sanitised between each guest
  • The repeated use of collateral in the room (e.g. guest compendium, room service menu, etc.) has been minimised
  • Guests will find our brochure for all hotel/motel properties in each room which will be sanitised after departure
  • Guests staying more than one night will be asked if they would like their room serviced daily

What are you doing to help stop the spread of COVID-19?

At U Hotel Group we are doing all we can to ensure that your stay is safe, comfortable, and most importantly clean and hygienic.  We would like to assure all our guests that we are doing everything to ensure our hotel guests, staff, and suppliers are looked after and the steps we are taking.

Hygiene is our top priority & below are some of our commitments to U:

  1. Monitoring the health of all our staff ensuring they are in the best shape.
  2. Rigorous cleaning and sanitisation of guest rooms.
  3. Providing hand sanitisers in all public areas for staff and guest use
  4. Actively disinfecting our lifts, door handles, and other high touch point areas
  5. Provision of medical masks and gloves for our guests and employees upon request, subject to availability.
  6. Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and the health of our employees and guests.
  7. Thermometers are available at the property to conduct temperature checks of our guests and employees upon request, in certain jurisdictions, and subject to availability.

We care for our guests and employees by introducing additional measures to safeguard their wellbeing. Our employees are constantly briefed on the guidelines provided by the World Health Organization and local health authorities. They are ready to render assistance to any guest that may feel unwell.

What is your Cancellation Policy over Covid Alert Levels?

During COVID alert levels our fully Flexible Cancellation Policy may be shortened to 6 pm on the day of arrival, which means you will be able to cancel without penalty until 6 pm on your check-in date. If canceled after 6 PM on the day of arrival, 100 % of the Entire Stay shall be charged. Please check this when making your booking online. Please note that this policy can change without notice.

Is the Reception desk open 24 Hours?

Our staff are available from 9 am to 3 pm daily and outside of these hours, we are available via call or email.  If you are arriving after 3 pm or have any questions don’t worry, we have a contact service via phone and messaging service which will operate throughout so yes . . . it’s available for 24 hours but only slightly differently 


If there is no one based at the property what security systems do you have in place?

We are big on security and privacy and have listened to U and your needs when it comes to contactless check-in and check-out, which has resulted in automated service offerings. No reception means no need for additional staff but still offer 24/7 assistance via our messaging service and contact number along with external, entranceway, and hallway security cameras to ensure peace of mind throughout your stay.  Access to rooms and the villa is via a keypad lock which uses a unique code and this information is sent to you on the day of your arrival.


What time is Check out and what time can we check-in from?

Check-in is from 2 pm and Check-Out is at 10 am. We are happy to offer a complimentary late check-out up to 12 pm if the room is available and charges may apply for requests after 12 pm.


Do you store luggage until Check-in and after Check-out time?

Yes, we have a storeroom at the facility to store bags and this can be booked on a first come first-served basis.


Do you accommodate Late Check-out?

We do accommodate late check-out, but it is based upon availability, just contact us and we will do all we can to assist you.


If we are staying for more than 1 night do you service rooms?

We do not provide housekeeping service during your stay unless this is requested.  Charges may apply.


Can anyone use the kitchen and communal areas?

Yes, all registered guests are welcome to use our kitchen, dining area, and laundry during your stay.  We ask that you clean up after yourself when you have used kitchen crockery/utensils as a courtesy to other guests.  We provide cleaning soaps and materials for your convenience.


Where are you located?

We are located at 89 Haven Road within walking distance to the city shopping and supermarkets. We are a historical villa which we have converted to short-term accommodation and some rooms are accessible via 1 flight of stairs.  There is no elevator access to these rooms located on the 1st level of the villa.


What makes the location so good?

Everything on your doorstep! U Boutique on Haven – Nelson is located at 89 Haven Road which is next to Big Save Furniture and diagonally opposite the Warehouse and Countdown Supermarkets.  We are a short 5-minute stroll away from the city center and a short 5-minute drive to the Tahunanui Beaches and the Airport.  Supermarkets, cafes, restaurants, bars, banks, and retail are just a 5-minute walk away from the property and still just only minutes away from the best beaches if you need to get away to relax.


Do you provide parking?

We do have 4 onsite car parks available on a first-come first-served basis. There are on-street car parks available directly outside the property which are complimentary.



  • Services & Amenities

U Boutique on Haven offers complimentary internet wi-fi access throughout the villa and features a flat screen 40-inch TV with streaming services

  • Coffee and tea amenities are provided in the kitchen located on the ground floor
  • Free Wi-fi
  • Iron and Ironing board available
  • Cot available on request – complimentary
  • Extra beds are available in certain room types only at a charge of $35 per night
  • Extra heater and fans