FREQUENTLY ASKED QUESTIONS
What are you doing to help stop the spread of COVID-19?
At U Hotel Group we are doing all we can to ensure that your stay is safe, comfortable and most importantly clean and hygienic. We would like to assure all our guests that we are doing everything to ensure our hotel guests, staff and suppliers are looked after and the steps we are taking.
Hygiene is our top priority & the below are some of our commitments to U:
- Monitoring the health of all our staff ensuring they are in the best shape.
- Rigorous cleaning and sanitisation of guest rooms.
- Providing hand sanitisers in all public areas for staff and guest use
- Actively disinfecting our lifts, door handles and other high touch point areas
- Provision of medical masks and gloves for our guests and employees upon request, subject to availability.
- Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and the health of our employees and guests.
- Thermometers available at the property to conduct temperature checks of our guests and employees upon request, in certain jurisdictions and subject to availability.
We care for our guests and employees by introducing additional measures to safeguard their wellbeing. Our employees are constantly briefed on the guidelines provided by the World Health Organization and local health authorities. They are ready to render assistance to any guest that may feel unwell.
What is your Cancellation Policy over Covid Alert Levels?
During COVID alert levels our fully Flexible Cancellation Policy may be shortened to 6pm on the day of arrival, which means you will be able to cancel without penalty until 6pm of your check-in date. If cancelled after 6 PM on the day of arrival, 100 % of the Entire Stay shall be charged. Please check this when making your booking online. Please note that this policy can change without notice.
Is the Reception desk open 24 Hours?
Our staff are available from 9am to 3pm daily and outside of these hours we are available via call or email. If you are arriving after 3pm or have any questions don’t worry, we have a contact service via phone and messaging service which will operate throughout so yes . . . it’s available for 24 hours but only slightly differently
If there is no one based at the property what security systems do you have in place?
We are big on security and privacy and have listened to U and your needs when it comes to contactless check-in and check-out, which has resulted in automated service offerings. No reception means no need for additional staff, but still offering 24/7 assistance via our messaging service and contact number along with external, entrance way and hallway security cameras to ensure peace of mind throughout your stay. Access to rooms and the villa are via a keypad lock which uses a unique code and this information is sent to you on the day of your arrival.
What time is Check out and what time can we check in from?
Check in from 2pm and Check Out is at 10am. We are happy to offer a complimentary late check out up to 12pm if the room is available and charges may apply for requests after 12pm.
Do you store luggage until Check-in and after Check-out time?
Yes we have a store room at the facility to store bags and this can be booked on a first come first served basis.
Do you accommodate Late Check-out?
We do accommodate late check-out, but it is based upon availability, just contact us and we will do all we can to assist you.
If we are staying for more than 1 night do you service rooms?
We do not provide housekeeping service during your stay unless this is requested. Charges may apply.
Can anyone use the kitchen and communal areas?
Yes, all registered guests are welcome to use our kitchen, dining area and laundry during your stay. We ask that you clean up after yourself when you have used kitchen crockery/utensils as a courtesy to other guests. We provide cleaning soaps and materials for your convenience.
Where are you located?
We are located at 89 Haven Road within walking distance to the city shopping and supermarkets. We are a historical villa which we have converted to short-term accommodation and some rooms are accessible via 1 flight of stairs. There is no elevator access to these rooms located on the 1st level of the villa.
What makes the location so good?
Everything on your doorstep! U Boutique on Haven – Nelson is located on 89 Haven Road which is next to Big Save Furniture and diagonally opposite to the Warehouse and Countdown Supermarkets. We are a short 5 minute stroll away from the city centre and a short 5 minute drive to the Tahunanui Beaches and the Airport. Supermarkets, cafes, restaurants, bars, banks and retail are just a 5 minute walk away from the property and still just only minutes away from the best beaches if you need to get into away to relax.
Do you provide parking?
We do have 4 onsite carparks available on a fist come first served basis. There are on-street carparks available directly outside the property which are complimentary.
- Services & Amenities
U Boutique on Haven offers complimentary internet wi-fi access throughout the villa and features a Flat screen 40-inch TV with streaming services
- Coffee and tea amenities are provided in the kitchen located on the ground floor
- Free Wi-fi
- Iron and Ironing board available
- Cot available on request – complimentary
- Extra bed available in certain room types only at a charge of $35 per night
- Extra heater and fans