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FREQUENTLY ASKED QUESTIONS

Covid-19 Protection Framework

Safety and wellbeing are at the forefront of U Hotel Group and the services we provide and as such we are do all we can to make sure that your stay is safe and comfortable at all times.

We will continue to operate in a contactless manner where possible.  We welcome all guests and so do not require vaccine passes to stay in any of our hotels, motels, residences, or sleeperies.

Should governmental policies surrounding the COVID framework change, our policy and regulations may be altered to fit in line with new amendments.

Cleaning and Sanitisation

Face Coverings:

As mandated by the New Zealand Government,

Property/Hotel Level:

  • All screens and touchpoints to be sanitised regularly
  • Hand sanitiser will be available in public areas or at the reception desk (at properties with reception or arrival desks) for guests to use
  • There will be minimal touch/contact between staff and guests

Check-in process:

  • As most of our properties are contactless we endeavour to process guest id prior to checking in to facilitate this.
  • Hand sanitiser will be available in public areas or at the reception desk (at properties with reception or arrival desks) for guests to use
  • There will be minimal touch/contact between staff and guests

Check-out process:

  • Guests are to leave their room key in the room or in a dropbox if available
  • Guests will be emailed receipts/invoices rather than be provided with a printed copy
  • If a guest needs to sign a receipt or invoice, pens will be sanitized after each use

Elevator Etiquette

  • It is recommended that only one staff member or guest/ bubble occupy the elevator at any one time
  • Rails and buttons to be cleaned hourly

Room:

  • Touchpoints within guest rooms to be fully sanitised after each guest departs, including but not limited to:
    • Room: light switches, power points, door handles, fridge/minibar frontages, remote control, air conditioning controls, lamps & curtain pulls
    • Bathroom: Walls and floor, around basin taps and shower rose, shower door handle (if applicable), hairdryer handle
  • Shower curtains and bath mats (where applicable) to be replaced between guests.
  • Top two layers of tissues, and first 10 sheets of toilet paper to be removed and disposed of between each guest
  • Toilet brushes will be sanitised between each guest
  • The repeated use of collateral in the room (e.g. guest compendium, room service menu etc.) has been minimised
  • Guests will find our brochure for all hotel/motel properties in each room which will be sanitised after departure
  • Guests staying more than one night will be asked if they would like their room serviced daily

What are you doing to help stop the spread of COVID-19?

At U Hotel Group we are doing all we can to ensure that your stay is safe, comfortable and most importantly clean and hygenic.  We would like to assure all our guests that we are doing everything to ensure our hotel guests, staff and suppliers are looked after and the steps we are taking.

Hygiene is our top priority & below are some of our commitments to U:

  1. Monitoring the health of all our staff ensuring they are in the best shape.
  2. Rigorous cleaning and sanitisation of guest rooms.
  3. Providing hand sanitisers in all public areas for staff and guest use
  4. Actively disinfecting our lifts, door handles and other high touch point areas
  5. Provision of medical masks and gloves for our guests and employees upon request, subject to availability.
  6. Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and the health of our employees and guests.

We care for our guests and employees by introducing additional measures to safeguard their wellbeing. Our employees are constantly briefed on the guidelines provided by the World Health Organization and local health authorities. They are ready to render assistance to any guest that may feel unwell.

What is your Cancellation Policy over Covid Alert Levels?

During COVID alert levels our fully Flexible Cancellation Policy may be shortened to 6 pm on the day of arrival, which means you will be able to cancel without penalty until 6 pm on your check-in date. If cancelled after 6 PM on the day of arrival, 100 % of the Entire Stay shall be charged. Please check this when making your booking online. Please note that this policy can change without notice.

 

Is the Reception desk open 24 Hours?

Our hotels are open 24 hours and due to changes in operations made due to COVID-19 we have automated our after-hours check-in with codes for entry, key retrieval and information in rooms to ensure a comfortable stay.

Reception Services – We are manned from 8 am to 6 pm, 7 days a week and we are available 24 hours by contacting the hotel telephone number should you require anything at all.  As we are based either within the property or in close proximity we will attend to any request immediately for any after-hours queries.

What time can we check-in from?

Check-in is from 2 pm and Check-Out is at 10 am. We are happy to offer a complimentary late check-out up to 12 pm if the room is available and charges may apply for requests after 12 pm. Check-in is from 2 pm, and check-out is until 10 am.  Please let us know your Estimated Time of Arrival (ETA) so that we can prepare for your arrival. Your arrival and check-in instructions will be sent to you the night prior to your arrival or on the day of arrival.

We’ve booked a room with breakfast, where is the Café?

We do not have a Café at the hotel and we provide a Continental breakfast basket which will be delivered to your room the night prior so that you can enjoy your breakfast which includes cereal, fruit, juice, yoghurt, toast, milk and cookies at your leisure in the morning. If you haven’t booked our breakfast don’t despair, our breakfast is available for $20 per person so just talk to us when you get in!

Do you store luggage until Check-in and after Check-out time?

Yes we do

Do you accommodate Late Check-out?

We do accommodate late check-out but it is based upon availability, just ask the Manager and we will endeavour to assist you.

Where are you located?

We are located 200 metres (two minutes walk) from the beach and park, and the internationally renowned Paraparaumu Beach Golf Course.

What makes the location so good?

Formerly known as Copperfield Seaside Motel, we are a new refurbished seaside motel located within walking distance to Paraparaumu’s best restaurants, entertainment and beach with views of Kapiti Island! With its stylish design and perfect stop-over location, you can enjoy a leisurely walk along the beach and watch the sunset or simply relax in comfort in one of our many studios.

Is there transportation available to/from the airport?   

There are many transport options to get you to and from the airport. These include Uber, public busses, shuttles and taxis. Kapiti Coast Airport is just a 2 minutes drive from U Studios Paraparaumu Beach.

Does the motel provide parking?

Yes, there are plenty of free parking spaces on site

How do we get to and from the airport /ferry terminal/Paraparaumu railway station and how long does it take?

There are many transport options to get you to and from the main touchpoints. These include public busses, shuttles, taxis and ride-sharing facilities. Information on prices and services are easily available in the information counters in the respective building.

What are U Studios Paraparaumu Beach’s green policies?

U Studios Paraparaumu Beach is very conscious of waste and recycles cardboard, glass and plastic materials wherever possible. We provide towel rails in the rooms to encourage guests to reuse towels and keep them dry. We happily exchange towels that are left on the bathroom floor. We have removed single-use plastic amenities in all rooms.