FREQUENTLY ASKED QUESTIONS

What are you doing to help stop the spread of COVID-19?

At U Hotel Group we are doing all we can to ensure that your stay is safe, comfortable and most importantly clean and hygenic.  We would like to assure all our guests that we are doing everything to ensure our hotel guests, staff and suppliers are looked after and the steps we are taking.

Hygiene is our top priority & the below are some of our commitments to U:

  1. Monitoring the health of all our staff ensuring they are in the best shape.
  2. Rigorous cleaning and sanitisation of guest rooms.
  3. Providing hand sanitizers in all public areas for staff and guest use
  4. Actively disinfecting our lifts, door handles and other high touch point areas
  5. Provision of medical masks and gloves for our guests and employees upon request, subject to availability.
  6. Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and the health of our employees and guests.

We care for our guests and employees by introducing additional measures to safeguard their wellbeing. Our employees are constantly briefed on the guidelines provided by the World Health Organization and local health authorities. They are ready to render assistance to any guest that may feel unwell.

Is the Reception desk open 24 Hours?

Our hotels are open 24 hours and due to changes in operations made due to COVID-19 we have automated our check-in with codes for entry, key retrieval and information in rooms to ensure an comfortable stay.

As such we will not have a ‘reception’ service that is manned but we are available 24 hours by contacting the hotel telephone number should you require anything at all.  As we are based either within the property or in close proximity we will attend to any request immediately.

What time can we check in from?

Check in from 2pm and Check Out is at 10am. We are happy to offer a complimentary late check out  up to 12pm if the room is available and charges may apply for requests after 12pm. Check-in is from 2pm, and check-out is until 10am.  Please let us know your Estimated Time of Arrival (ETA) so that we can prepare for your arrival. Your arrival and check in instructions will be sent to you the night prior to your arrival or on the day of arrival.

We’ve booked a room with breakfast, where is the Café?

We do not have a Café at the hotel and we provide a Continental breakfast basket which will be delivered to your room the night prior so that you can enjoy your breakfast which includes cereal, fruit, juice, yoghurt, toast, milk and cookies at your leisure in the morning. If you haven’t booked our breakfast don’t despair, our breakfast is available for $20 per person so just talk to us when you get in!

Do you store luggage until Check-in and after Check-out time?

Yes we do

Do you accommodate Late Check-out?

We do accommodate late check-out but it is based upon availability, just ask the Manager and we will endeavour to assist you.

Where are you located?

We are located 200 metres (two minutes’ walk) from the beach and park, and the internationally renowned Paraparaumu Beach Golf Course.

What makes the location so good?

Formerly known as Copperfield Seaside Motel, we are a new refurbished seaside motel located within walking distance to Paraparaumu’s best restaurants, entertainment and beach with views to Kapiti Island! With its stylish design and perfect stop-over location, you can enjoy a leisurely walk along the beach and watch the sunset or simply relax in comfort in one of our many studios.

Is there transportation available to/from the airport?   

There are many transport options to get you to and from the airport. These include Uber, public busses, shuttles and taxis. Kapiti Coast Airport is just a 2 minutes’ drive from U Studios Paraparaumu Beach.

Does the motel provide parking?

Yes, there are plenty of free parking spaces on site

How do we get to and from the airport /ferry terminal/Paraparaumu railway station and how long does it take?

There are many transport options to get you to and from the main touch points. These include public busses, shuttles, taxis and ride sharing facilities. Information on prices and services are easily available in the information counters in the respective building.

What are U Studios Paraparaumu Beach’s green policies?

U Studios Paraparaumu Beach is very conscious of waste and recycles cardboard, glass and plastic materials wherever possible. We provide towel rails in the rooms to encourage guests to reuse towels and keep them dry. We happily exchange towels that are left on the bathroom floor. We have removed single use plastic amenities in all rooms.