FREQUENTLY ASKED QUESTIONS
What are you doing to help stop the spread of COVID-19?
At U Hotel Group we are doing all we can to ensure that your stay is safe, comfortable and most importantly clean and hygienic. We would like to assure all our guests that we are doing everything to ensure our hotel guests, staff and suppliers are looked after and the steps we are taking.
Hygiene is our top priority & the below are some of our commitments to U:
- Monitoring the health of all our staff ensuring they are in the best shape.
- Rigorous cleaning and sanitisation of guest rooms.
- Providing hand sanitisers in all public areas for staff and guest use
- Actively disinfecting our lifts, door handles and other high touch point areas
- Provision of medical masks and gloves for our guests and employees upon request, subject to availability.
- Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and the health of our employees and guests.
- Thermometers available at the property to conduct temperature checks of our guests and employees upon request, in certain jurisdictions and subject to availability.
We care for our guests and employees by introducing additional measures to safeguard their wellbeing. Our employees are constantly briefed on the guidelines provided by the World Health Organization and local health authorities. They are ready to render assistance to any guest that may feel unwell.
Is the Reception desk open 24 Hours?
Our hotels are open 24 hours and due to changes in operations made due to COVID-19 we have automated our after-hours check-in with codes for entry, key retrieval and information in rooms to ensure a comfortable stay.
Reception Services – We are manned from 8 am to 6 pm, 7 days a week and we are available 24 hours by contacting the hotel telephone number should you require anything at all. As we are based either within the property or in close proximity we will attend to any request immediately for any after-hours queries.
What time can we check-in from?
Check-in from 2 pm and Check-Out is at 10 am. We are happy to offer a complimentary late check-out up to 12pm if the room is available and charges may apply for requests after 12pm. Check-in is from 2 pm, and check-out is until 10 am. Please let us know your Estimated Time of Arrival (ETA) so that we can prepare for your arrival. Your arrival and check-in instructions will be sent to you the night prior to your arrival or on the day of arrival.
We’ve booked a room with breakfast, where is the Café?
We do not have a Café at the hotel and we provide a Continental breakfast basket which will be delivered to your room the night prior so that you can enjoy your breakfast which includes cereal, fruit, juice, yoghurt, toast, milk and cookies at your leisure in the morning. If you haven’t booked our breakfast don’t despair, our breakfast is available for $20 per person so just talk to us when you get in!
Do you store luggage until Check-in and after Check-out time?
Yes, we do.
Do you accommodate Late Check-out?
We do accommodate late check-out but it is based upon availability, just ask the Manager and we will endeavour to assist you.
Where are you located?
We are located on the 4th floor of 181 Wakefield Street which is right next to the Thrifty Car Rental building. Take the elevator up to the 4th floor and follow the instructions for access.
What makes the location so good?
U Residence Hotel’s location is without a doubt one of its best selling points. Being close to all the action (Courtenay Place, Waterfront, Cuba Street, theatres) but still nestled in a quiet street, is something that many of our guests appreciate. The close proximity to the waterfront, nightlife and shopping precincts makes it a popular choice.
Is there transportation available to/from the airport?
The Airport Flyer is an express bus service that operates between Wellington Airport and Wellington City. The Service operates every 20 minutes from Wellington Airport and every 20 minutes from Courtenay Place to the airport. The ticket costs approx. $12.50.
Does the hotel provide parking?
Wellington is a walking city with most attractions with easy walking distance so no need to bring the car but if you have to then no worries, we have 2 car-parks at the hotel that can be reserved for $35 per night. Off-Street Carparks are safe and available on Wakefield Street we will be happy to assist with queries.
How do we get to and from the airport/ferry terminal/railway station and how long does it take?
There are many transport options to get you to and from the main touchpoints. These include public busses, shuttles, taxis and ride-sharing facilities. Information on prices and services are easily available in the information counters in the respective building.
What are U Residence Hotel’s green policies?
U Residence Hotel Wellington is very conscious of waste and recycles cardboard, glass and plastic materials wherever possible. We provide heated towel rails in the rooms to encourage guests to reuse towels and keep them warm and dry. We happily exchange towels that are left on the bathroom floor.
Services & Amenities
All amenities located on ground floor are suitable for wheel chair access. U Residence Hotel Wellington offers complimentary internet wi-fi access throughout the hotel and each room features a Flat screen 50 inch TV with over 50 channels and Smart TV options
- Coffee and tea amenities are provided in all rooms
- Free Wifi
- Iron and Ironing board available in all rooms
- Continental breakfast basket available
- Walk to City and harbour area
- Off-street carpark available
- Baggage Storage
- Daily Newspapers
- In-room laundry
- Cot available