FREQUENTLY ASKED QUESTIONS

What are you doing to help stop the spread of COVID-19?

At U Hotel Group we are doing all we can to ensure that your stay is safe, comfortable and most importantly clean and hygenic.  We would like to assure all our guests that we are doing everything to ensure our hotel guests, staff and suppliers are looked after and the steps we are taking.

Hygiene is our top priority & the below are some of our commitments to U:

  1. Monitoring the health of all our staff ensuring they are in the best shape.
  2. Rigorous cleaning and sanitisation of guest rooms.
  3. Providing hand sanitizers in all public areas for staff and guest use
  4. Actively disinfecting our lifts, door handles and other high touch point areas
  5. Provision of medical masks and gloves for our guests and employees upon request, subject to availability.
  6. Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and the health of our employees and guests.

We care for our guests and employees by introducing additional measures to safeguard their wellbeing. Our employees are constantly briefed on the guidelines provided by the World Health Organization and local health authorities. They are ready to render assistance to any guest that may feel unwell.

Is the Reception desk open 24 Hours?

Our hotels are open 24 hours and due to changes in operations made due to COVID-19 we have automated our check-in with codes for entry, key retrieval and information in rooms to ensure an comfortable stay.

As such we will not have a ‘reception’ service that is manned but we are available 24 hours by contacting the hotel telephone number should you require anything at all.  As we are based either within the property or in close proximity we will attend to any request immediately.

What time can we check in from?

Check in from 2pm and Check Out is at 10am. We are happy to offer a complimentary late check out  up to 12pm if the room is available and charges may apply for requests after 12pm. Check-in is from 2pm, and check-out is until 10am.  Please let us know your Estimated Time of Arrival (ETA) so that we can prepare for your arrival. Your arrival and check in instructions will be sent to you the night prior to your arrival or on the day of arrival.

We’ve booked a room with breakfast, where is the Café?

We do not have a Café at the hotel and we provide a Continental breakfast basket which will be delivered to your room the night prior so that you can enjoy your breakfast which includes cereal, fruit, juice, yoghurt, toast, milk and cookies at your leisure in the morning. If you haven’t booked our breakfast don’t despair, our breakfast is available for $20 per person so just talk to us when you get in!

Do you store luggage until Check-in and after Check-out time?

Yes, we do.

Do you accommodate Late Check-out?

We do accommodate late check-out, but it is based upon availability, just ask the Manager and we will endeavour to assist you.

Where are you located?

We are located at 119 Cornwall Street, Masterton, 5810 which is a 3-minute drive from state highway 2.

What makes the location so good?

U Studio’s Masterton gives you tranquillity in a world full of distractions, we are the perfect place to recharge and relax.

Is there transportation available to/from the airport/train station? How long does it take to get to Masterton?

There is transportation available in the form of taxi’s and shuttles to and from the property which can be booked in advance or on the day by the guest. The U Studios Masterton is a 5-minute drive from the Masterton Airport and a 90-minute drive from Wellington Airport.

Does the hotel provide parking?

There is ample parking for guests at the hotel and this is complimentary for all guests.

SERVICES AND AMENITIES

U Studios Masterton offers complimentary internet wi-fi access throughout the public areas and each room features a Flat screen 40 inch TV with Freeview and SMART TV options

  • Coffee and tea amenities are provided in all rooms
  • Free Wi fi
  • Iron and Ironing board available
  • Continental breakfast available
  • Outdoor Pool
  • BBQ available
  • On site Car-park available
  • Baggage Storage
  • Guest laundry (paid)
  • Cot available